Topic: Communicating downtime

As suggested by Misty, we need to find a better way of informing people if the site goes down.

Re: Communicating downtime

During today's downtime I put together a page that will automatically be displayed if the site fails three health checks in a row (checks are at 30 second intervals) - you can otherwise see it here. Passing three in a row will return to the usual site.

I'm still not sure exactly why we were down for so long today - enlarging a disk to increase its IO capability shouldn't have taken more than half an hour or so at most, through most of which time the site would be accessible. My current theory is that the previous volume was "copied from" at some point and completed saturated in the process. However, we now have four times our previous IO, so that should resolve a number of underlying slowness issues.

Re: Communicating downtime

Social Media is a good way, although I'm not sure which one the general membership uses the most. I was considering posing the question to see what folks think. Euan did wonderfully by posting in our group on FB, but I am aware that not every member here is on FB, or part of the group.

Re: Communicating downtime

It's a good question. I'd suggest this probably isn't the sort of thing that needs the privacy of the Admin forum - we're talking about how best to handle downtime, it's not a sensitive topic. We should be discussing in Management or Tech Support. That will also mean the general membership can chip in with what suits them.

Re: Communicating downtime

Let's move this thread then.

Could we do an automated email?