Topic: Account pruning

We've got a good number of members who have signed up but never posted. Should we have a policy to delete these accounts after a certain time?

Re: Account pruning

I'm right there with you Silent - I'd like to recommend a period of 1 month from the last post made (or from the time the user signed up). It follows from what I have, for the purposes of Elections and Referendums called "Activity" meaning that the account has posted within the last 2 weeks. So by extension, an account that has been inactive for more than 2 weeks is not eligible to vote, I think it is fair that an additional 2 weeks would be the maximum allowable before the account is deleted.

At the 2 week mark, we could note when an account becomes "Inactive" and contact them immediately via automated e-mail (if you can manage that Euan?) to let them know that their account has fallen "Inactive" because they have not posted in the last 2 weeks, and that to retain their account they must post within the next week or it will be removed.

In this way we have notice being issued, and also people who wish to vote but have fallen inactive will also be aware that they will not be registered to vote while their account is "Inactive". I think this makes the most sense, assuming people don't have an opposition to the removal of inactive accounts.

We can always make exceptions for people who have posted, or people who have never posted, depending on the circumstances, but I think it would be good to have a system in place so that we don't have these massive lists of inactive players.

That's my opinion anyways.  big_smile

~Robert

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Re: Account pruning

It should be doable, yes. I'll have a poke around the admin panel and see what I can find. I'd be inclined to set the deletion date as more than a month, though - perhaps 2 months?

-Euan

Re: Account pruning

I agree; 2 months.

Re: Account pruning

Is there a way to hide them without deletion? Then have a longer retention policy period, such as 6 months or a year. Or maybe only make that for people that have been very active before, but have fallen inactive for whatever reason.

Those who have never posted could be under a different policy.

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Re: Account pruning

Something like that would be good - 1 month with no posts, having never posted, delete. If they've got less than, say, 100 posts (note that that counts OOC and admin stuff too) then it's a reminder and hidden at a month, then delete at 2 months. More than 100, reminder and hidden at a month, then monthly reminders for 6 months, at which delete? If folk think it's worth it, we could make folk with more than 1000 posts a year before delete.

-Euan

Re: Account pruning

Hm, I'm liking where this is going - I definitely think a shorter time for those with no posts is appropriate, and a longer time for those with many posts is equally appropriate. Hiding them hadn't crossed my mind but I'm game for that as well. Basically I think Euan's suggestion has my vote.

~Robert

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Re: Account pruning

Mine too, though if it is possible to set up an automated email (and as such it's no trouble to send just one reminder to people who've registered but never posted) how's this:

30 days with no posts, having never posted, hide account and auto-email. The auto-email should state that their account's been set to invisible and very warmly encourage them to post, perhaps with a couple of tantalising quotes from the sim summaries? It should include the MWO's email address - Euan, can you set up an @phoenix addy for [email protected]?
If no posts after another 30 days, delete.

30 days with no posts, less than 100 posts in total, hide account and auto-email.
If no posts after another 15 days, another auto-email.
If no posts after another 15 days, delete.

30 days with no posts, more than 100 in total, hide account and auto-email.
If no posts after another 15 days, another auto-email.
If no posts after another 15 days, another auto-email.
If no posts after another 30 days, delete.

I'm not sure we should be pestering people for as long as 6 months, even if they had posted more than 100 times. If they were able/willing to return, I'm sure they would do before 6 months.

Folk with more than 1000 posts sould be given a year before deletion, though, yeah. But only be sent reminders as often anyone else with more than 100 posts with one exception: a month before deletion they receive one final notification.

Ash

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Re: Account pruning

That sounds a good strategy.

Re: Account pruning

Sounds good to me as well.

How will the hiding of the account and - more importantly - making it visible work? Will the account become visible automatically again when the person in question posts after the first 30 days?

-Mischa

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Re: Account pruning

Hiding it would be....uh...basically, not appearing on the user list, but the account still existing - on posting, they'd become visible again.

-Euan

Re: Account pruning

Perfect, let's make it happen.

Ash

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Re: Account pruning

So is there a way for a person to flag their account as being on vacation (perhaps for a hospital stay or a long trip) in order to not have their account deleted?

(Sorry for the late post, until the ballot hit my inbox I hadn't looked into the thread)

Re: Account pruning

I will have to defer to Euan on this one, but do not worry - you will have until March 5th so no hurry if you need more information before voting!  big_smile

~Robert

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Re: Account pruning

No reason we shouldn't have a "I'm going away for a while, please don't hide me" option. If they go beyond the LOA date, hide them and auto-email, but don't delete seem reasonable?

-Euan

Re: Account pruning

As long as a specified end-date is given for a LOA, I don't foresee any problems!  smile

Otherwise we might have to impose a limitation on the end date might be put in place - any recommendations for a time frame? I'd just like to start a discussion on "what to do when someone doesn't clarify how long they will be gone" - but definitely, if Euan says we can take in a LOA and process it, then no worries about the system kicking someone out for taking a LOA for as long as they say they will.

~Robert

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Re: Account pruning

One year seems a reasonable LOA limit.

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Re: Account pruning

It could also be a case-by-case limit, i.e. if someone says "I'm going on vacation for a bit" without giving a time frame, a year would be more than vacation, it sounds a lot more like retirement so I don't think giving someone a year for that would be reasonable, a month for vacation or possibly 2 months might be more reasonable. Alternatively if someone says "my computer was crushed by a wrecking ball and now I gotta save up for a new one" then maybe a year could be more understandable.

~Robert

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Re: Account pruning

It might well be longer if we had any serving military members who went on operational deployment. We don't, but we might have some in the future.

Re: Account pruning

Good point Silent, although all of the people I know in service of the US military all have regular internet access while overseas but it is a possibility to keep in mind.

~Robert

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Re: Account pruning

I was also thinking of military deployment or religious reasons (a mission or some such). I also know we have several students, and they could possibly be gone for an extended time if they had research to do (I just had a friend finish research in Peru for her advanced degree, where she was gone for a period of several months without internet access).

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Re: Account pruning

How about a six month period? A year seems a little long to me, but a month too short.

Ash

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Re: Account pruning

I have no preference other than a month being a bit too short.

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Re: Account pruning

I'll write this into a policy that I'm drafting and the Coordinators are reviewing, and will post it for review by everyone else soon.

Ash

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